Refund policy

 

Return Policy

 


At GrayLou Farm, many of our items are made to order with care—just for you. Because of this, we have a few important guidelines regarding returns and refunds.

 

 

 

📦

Standard Return Window

 


We accept returns within 15 days of delivery for most items. To be eligible, items must be:

 

  • Unworn and unused

  • In original packaging

  • With tags (if applicable)

  • Accompanied by proof of purchase

 


To start a return, contact us at grayloufarmllc@gmail.com. Please do not return items without reaching out first. If approved, we’ll send you a return shipping label and instructions.

 

 

 

🛠️

Made-to-Order Items

 


Many of our products are made to order and produced just for you. Because they are custom-made, these items are not eligible for return or refund unless they arrive damaged or defective.


Not sure if your item is made to order? Reach out before you purchase—we’re happy to help!

 

 

 

🚚

Damaged or Incorrect Items

 


If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right as quickly as possible.

 

 

 

❌

Non-Returnable Items

 


We do not accept returns for:

 

  • Made-to-order or personalized items

  • Perishable goods (food, plants, etc.)

  • Personal care products (like soaps or lotions)

  • Gift cards or final sale items

 

 

 

 

🔄

Exchanges

 


Need a different item? The fastest option is to request a return (if eligible) and place a new order separately.

 

 

 

💳

Refunds

 


Once your return is received and inspected, we’ll notify you of the refund status. If approved, refunds are issued to your original payment method within 10 business days.

Still waiting after 15 business days? Contact us at grayloufarmllc@gmail.com.

 

 

 

🌎

U.S. Only

 


We currently ship and accept returns within the United States only.